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Tibco Off Campus Referral Drive 2022 scheduled to hire Engineer for BE/BTech/MCA – 2021/2022 batch graduates at Jobs in Pune. The detailed eligibility and application process are given below.
Company Name : Tibco
Job Position : Support Engineer
Qualification : BE/BTech
Experience : Fresher
Job Location : Pune
Job Description :
- Provide phone/email/Zoom consultation to debug customer problems of low to medium complexity.
- Develop good communication skills (phone/email) to provide support to the TIBCO customer base.
- Understand the product issues reported by the customer and reproduce it locally in the support lab.
- Provides prompt and accurate feedback to customers.
- Work with the senior members in the group to provide workarounds for the customer reported issues.
- Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
- Create Change Requests (CRs) for the defects/enhancements reported by the customer.
- Work on the assigned TIBCO product (mostly one) and learn all the areas of that product.
Apply Now : – Click Here To Apply
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