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Capgemini Off Campus Referral Drive 2022 scheduled to hire Engineer for BE/BTech/MCA – 2021/2022 batch graduates at Jobs in Bangalore/Kolkata. The detailed eligibility and application process are given below.
Company Name : Capgemini
Job Position : Service Desk- CIS
Qualification : BCA/BSc/BCS
Experience : Freshers
Job Location : Kolkata / Bangalore
Job Description :
- Provide best-in-class customer service, problem resolution and technical troubleshooting to customer queries over the voice based phone service
- Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical
- Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.
- Meet customer requirements through first contact resolution
- Clarify customer requirements
- probe for and confirm understanding of requirements or problem
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Listen attentively to customer needs and concerns; demonstrate empathy
Apply Now : – Click Here To Apply
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