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Elevate Off Campus Referral Drive 2022 scheduled to hire Engineer for BE/BTech/MCA – 2021/2022 batch graduates at Jobs in Gurgaon. The detailed eligibility and application process are given below.
Company Name : Elevate
Job Position : Trainee IT
Qualification : BE/BTech
Experience : Fresher
Job Location : Gurgaon
Job Description :
- Provide first contact support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.
- Act as an escalation point for advanced or difficult help requests.
- Build rapport with internal and external customers
- Escalate incidents with accurate documentation to a suitable technician or vendor, when required
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
- Use remote tools and diagnostic utilities to aid in troubleshooting
- Research solutions through the internal and external knowledge base as needed.
- Install the software and ensure definitions are up to date.
Apply Now : – Click Here To Apply
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