Company Name : Amdocs
Job Role : Software Support Engineer
Qualification : BE/BTech
Experience : Fresher
Job Location : Pune
Job Description :
You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
• You will contribute to meeting the SLAs and KPIs as applicable for the account and unit – for example, responsiveness, resolution, software quality, etc.
• You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.
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