Microsoft Off-Campus Drive 2022 Support Engineer

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IT/Software Jobs 2022

Microsoft Off Campus Referral Drive 2022 scheduled to hire Engineer for BE/BTech/MCA – 2021/2022 batch graduates at Jobs in Bangalore. The detailed eligibility and application process are given below.

Company Name : Microsoft 

Job Position : Technical Support Engineering

Qualification : BE/BTech

Experience : Relevant

Job Location : Bangalore

Job Description :

  •  Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring

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