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Company Name : PTC
Job Role : Technical Support Engineer, Associate
Qualification : BE/BTech/BCA/MCA/ME/MTech
Experience : 0 – 2 Years
Job Location : Pune
Job Description :
- Provide support services to assist customers and field staff with the configuration and troubleshooting of PLM applications or solutions like Windchill.
- Opportunities to train, mentor, as well as participate in continuous training programs
- Build the expertise of PLM applications like Windchill & FlexPLM
- Strong mindset towards following the ISO 9001:2015 and Quality management procedures provided by the organization
- Creating software configurations, replicating issues using cloud or on-premise environments, troubleshooting, investigation of technical problems, and tracking the resolution of those problems in collaboration with other PTC departments like R&D and QA as well as communicating the same to the customer
- Utilize PTC’s case management tool to log issues and track associated statuses and related activities.
- Create and publish knowledge articles for re-use by PTC customers and employees
- Collaborate with other offices worldwide to provide first-class Support for mission-critical customers
Must-Have Skills
- Bachelor’s degree in Computer Science, Information Systems, Statistics, Mathematics, or similar fields.
- 0-3 years experience in a similar support services or software development field i.e. hands-on/practical/business environment that utilizes technical and soft skills
- Object-oriented programming background using Java
- Strong verbal and written English communication skills
Industry : Software Product
Functional Area : Other
Role : Other
Keyskills : PLM, Windchill, Java, SQL, Unix, Linux
Reference Code : 36897BR
Apply Now : – Click Here To Apply
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