Recruitment | Incedo | 0 – 3 Years

Company Name : Incedo

Job Role : Technical Support Executive

Qualification : BE/BTech

Experience : 0 – 3 Years

Job Location : Gurgaon

Job Description :

  • Research and identify solutions to software and hardware issues
  • – Diagnose and troubleshoot technical issues, including account setup and network configuration
  • – Ask customers targeted questions to quickly understand the root of the problem
  • – Track computer system issues through to resolution, within agreed time limits
  • – Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • – Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • – Provide prompt and accurate feedback to customers Skills
  • – Excellent communication skills
  • – 24*7 operations & most of the times shift will be in EST hours
  • – Technical bent of mind to isolate a problem quickly
  • – Basic troubleshooting of desktop/laptop and gadgets

Apply Now : – Click Here To Apply

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