Company Name : Incedo
Job Role : Technical Support Executive
Qualification : BE/BTech
Experience : 0 – 3 Years
Job Location : Gurgaon
Job Description :
- Research and identify solutions to software and hardware issues
- – Diagnose and troubleshoot technical issues, including account setup and network configuration
- – Ask customers targeted questions to quickly understand the root of the problem
- – Track computer system issues through to resolution, within agreed time limits
- – Talk clients through a series of actions, either via phone, email or chat, until theyÂve solved a technical issue
- – Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- – Provide prompt and accurate feedback to customers Skills
- – Excellent communication skills
- – 24*7 operations & most of the times shift will be in EST hours
- – Technical bent of mind to isolate a problem quickly
- – Basic troubleshooting of desktop/laptop and gadgets
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