SOTI Off-Campus 2022 | Technical Support – Trainee

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SOTI Off Campus Referral Drive 2022 scheduled to hire Engineer for BE/BTech/MCA – 2021/2022 batch graduates at Jobs in Gurugaon. The detailed eligibility and application process are given below.

Company Name : SOTI

Job Position : Technical Support – Trainee

Qualification : BE/BTech

Experience : Freshers

Job Location : Gurugaon

Job Description :

  • Provide telephone and email based post-sales technical support for our software products.
  • Work on ad-hoc projects, initiatives and other duties as assigned.
  • Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution.
  • Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions.
  • Use various devices to reproduce customer environments in order to troubleshoot issues further.
  • Endeavor to respond to all customer requests in a timely manner while improving customer experience.

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