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Tata Communications Off Campus Referral Drive 2022 scheduled to hire Engineer for BE/BTech/MCA – 2021/2022 batch graduates at Jobs in Pune. The detailed eligibility and application process are given below.
Company Name : Tata Communications
Job Position : Customer Service Executive
Qualification : BE/BTech
Experience : 0 – 4 Years
Job Location : Pune
Job Description :
- Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
- Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
- This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
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